Client content and obligations
For web creation and website optimization engagements:
- ·Copy and brand assets — logos, photography, brand colors, and approved copy must be supplied within 14 days of project kickoff.
- ·Decision-maker access — someone with authority to approve milestones must be available to review deliverables within 48 hours of delivery.
- ·Long delays — if we are blocked on client content for more than 30 days, the project may be paused. Restarting incurs a R2,500 reactivation fee and a new delivery timeline.
This isn't punishment — it's how we protect the timelines we promise to other clients.